Delete your account
Last updated: 4 October 2026
This page explains how to permanently delete your Safura account and the data tied to it — your profile, assistant, rules and call transcripts. You can do it yourself in the app, or ask us to do it by email if you no longer have the app installed.
How to delete your account
In the app — fastest
Open Safura and go to Settings → Account & privacy → Delete my account. We confirm it's you in the app, then start the deletion right away.
By email — if you no longer have the app
Email us at support@safura.ai with the phone number registered to your Safura account. Our operations team will then reach out to you to establish your ownership of that number before any account data is deleted. The button below opens your email app with the request pre-filled.
Email a deletion requestWhat gets deleted
Everything tied to your account is removed:
- Your profile and assistant setup — name, chosen voice, greeting and language.
- Your rules and call-handling preferences.
- Your call transcripts and summaries.
- Your registered phone number and account record.
What we keep
Nothing — except the minimal records we're legally required to retain (for example, basic fraud, abuse or billing records). We keep those only for as long as the law requires, then remove them.
How long it takes
Once your request is confirmed, your account and data are scheduled for deletion andpermanently erased after a 30-day grace period. During those 30 days you can cancel by simply signing back in. Email requests are actioned within 30 days, once we've confirmed your identity.
Verifying it's you
To protect your account, we confirm that a deletion request genuinely comes from the account owner before we delete anything.
Need help?
If you have any trouble, email support@safura.ai and a real person will help.